Refund policy

At Cozorvel, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, you may request a return in accordance with the terms below.

1. Return Period

You may request a return within 14 days of receiving your order.

Return requests submitted after this period may not be accepted.

2. Return Conditions

To be eligible for a return, items must generally be:

Unused and unworn
In their original condition
Free from damage, stains, odors, or other signs of use
Returned with original packaging, tags, and accessories where applicable

We reserve the right to refuse returns that do not meet these conditions.

3. Non-Returnable Items

Certain items may not be eligible for return due to hygiene, safety, or other applicable considerations.

Products that have been used, damaged, altered, washed, or otherwise cannot be resold may also be excluded from return.

4. How to Request a Return

Before sending any product back, please contact us through our Contact Us page with your order number and the reason for the return.

Please do not send products to the return address without receiving return instructions from us first.

5. Return Address

Approved returns should be sent to:

Address:
Unit 1801, Building B, Shimao Century Business Plaza,
No. 11 Minjiang East Road,
Changshu City, Jiangsu Province, 215500, China

Phone: +86 15151693466

6. Return Shipping Costs

Unless the return is caused by an incorrect, damaged, or defective item received from us, the customer is generally responsible for the cost of return shipping.

We recommend using a trackable shipping service when returning an item.

7. Damaged or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible.

Please provide your order number and clear photographs or other relevant information so that we can review the issue and provide an appropriate solution.

8. Refunds

Once we receive and inspect your returned item, we will determine whether the return meets the applicable requirements.

If approved, the refund will be issued to the original payment method.

9. Refund Processing Time

After a refund is approved, processing time may vary depending on your payment provider or financial institution.

The time required for the refunded amount to appear in your account is outside of our direct control.

10. Partial Refunds

In certain circumstances, a partial refund may be issued if an item is returned with missing components, damaged packaging, or other conditions that affect its resale value.

11. Exchanges

If you need to exchange an item, please contact us first. Depending on product availability and the circumstances of the request, we may provide an exchange or another appropriate solution.

12. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible. Once an order has been processed or shipped, cancellation may no longer be possible and the applicable return procedure may need to be followed.

13. Promotional Items

Items received as part of a promotion or special offer may be subject to additional return conditions. Any applicable conditions will be communicated as part of the relevant promotion.

14. Refund Exceptions

We may refuse a refund if the returned product does not meet the requirements of this policy or if the return was submitted outside the applicable return period.