At Cozorvel, we aim to provide a simple and reliable delivery experience. Please review the following information regarding our shipping arrangements.
1. Shipping Fee
A standard shipping fee of $6.99 applies to orders below $99.
Orders of $99 or more qualify for free shipping.
2. Shipping Destination
We currently ship orders to eligible addresses within the United States.
Please make sure that your shipping information is complete and accurate when placing your order.
3. Order Processing Time
Orders generally require 1–3 business days to be processed and prepared for shipment after payment has been successfully confirmed.
Processing may take slightly longer during holidays, promotional periods, or periods of high order volume.
4. Shipping and Delivery Time
After your order has been processed, the estimated shipping and transportation time is 5–12 business days.
Please note that delivery times are estimates and may vary depending on the destination, shipping carrier, weather, holidays, and other circumstances beyond our control.
5. Total Delivery Time
The estimated total time from order processing to delivery is approximately 6–15 business days, including 1–3 business days for order processing and 5–12 business days for shipping and transportation.
6. Tracking Information
Once your order has been shipped, tracking information may be provided when available.
Please allow some time for tracking information to become active after the package has been handed over to the carrier.
7. Delivery Delays
Delivery may occasionally be delayed due to severe weather, carrier disruptions, holidays, incorrect addresses, or other circumstances beyond our reasonable control.
We appreciate your understanding when such delays occur.
8. Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout.
If an order cannot be delivered because of an incorrect or incomplete address provided by the customer, additional shipping arrangements or costs may apply.
9. Taxes and Additional Charges
All applicable taxes are included in the prices displayed on our website.
You will not be charged additional taxes during checkout or upon delivery for orders shipped within our supported destinations, subject to applicable laws and regulations.
10. Lost or Damaged Packages
If your package appears to be lost or arrives damaged, please contact us as soon as possible with your order number and relevant details.
We will work with the shipping carrier to investigate the issue and determine an appropriate solution.
11. Contact Us
Email: service@cozorvel.com
Company: YINGZHIDA LIMITED
Address: WORKSHOP 251 ON 3RD FLOOR, JOIN-IN HANG SING CENTRE, NOS. 2-16 KWAI FUNG CRESCENT, KWAI CHUNG, HONG KONG